Support

If something's wrong.

Something didn't install, didn't render, or came back wrong? Write to us and include what you can of the list below — it turns a back-and-forth into one reply.

support@notchframe.com

• Which app and version (it's under About)
• Your OS and device
• What you dropped in — length, format, roughly what's in it
• What came back, and what you expected instead
• A screen recording, if it's quick to make one

Answers to the common questions are in the FAQ, and getting started covers the first run. If nothing's broken and you'd just have cut it differently, that's feedback — it gets learned rather than fixed.